Privacy & Cookie Policy

General Information

This Privacy & Cookie Policy outlines the general principles governing the collection, processing, and protection of your personal data. At Convey, we respect your privacy and value the trust you place in us. Our website adheres to strict privacy standards and does not collect personal information abusively. Any data you provide will be handled securely, confidentially, and in compliance with the General Data Protection Regulation (GDPR).

Your personal data is processed by TLE Solutions, Lda, a legal entity registered under number 517532999, with its headquarters at Rua Maria Brown, 7 R/C G, 1500-430 Lisboa, Portugal. Hereinafter referred to as "Convey" or "we," this company is the data controller responsible for processing your personal information under GDPR regulations.

For matters related to the processing of your personal data, please contact us through the following means:
Phone: +351 914 227 745
Email: office@convey.pt

Collection and Use of Personal Information

Requests related to the information provided

If you are concerned about how the information you provide through our website is handled, please do not hesitate to ask us any questions you may have.

Your rights as a data owner

The General Data Protection Regulation confers rights on data subjects so that they can have simple control over their data. If you have any questions or wish to exercise your rights, you can contact us. You must include all possible forms of identification, namely the data you have previously provided us with via the website.

Below are some of your rights:

Right to Access and Portability

On request we will send you an e-mail with the information we have about you in our database. You can also ask us to send your data in a structured file with the extension csv. When exercising your right to portability, you can ask us to transmit your data directly to another entity, as far as technically possible.

Right to be Forgotten

You can demand that we erase personal data concerning you unless we use the data to fulfill contractual and legal obligations.

Right to Rectification

You can at any time request the correction of personal data concerning you that is incorrect.

Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest its accuracy or object to its processing. During this period, we may store the data but will not process it further without your consent, unless legally required.

Right to Object

You may object to the processing of your personal data in specific cases, particularly for direct marketing purposes. If you exercise this right, we will cease processing your data unless we demonstrate compelling legitimate grounds that override your interests.

Right to Lodge a Complaint

If you believe that your rights under GDPR have been violated, you have the right to lodge a complaint with the relevant data protection authority.

Why we process your personal data

The need for data processing varies from case to case.

Contact forms

The data you provide by filling in the contact form(s) on the website is treated as confidential and is only used to process the request you have sent us.

The length of time for which personal data is stored and retained varies according to the purpose for which the information is processed. As a rule, we delete or anonymize all personal information within 180 days of sending the final response.

The data you provide will not be passed on to third parties.

Sending newsletters

On our website you can register to receive our newsletter. If you have consented to receive our newsletter, we will use your email address and possibly your name to send you information about products, promotions and news from our brand.

You can revoke your consent to receive the newsletter at any time via your customer area (where applicable) or by clicking on the link to the unsubscribe page at the end of each newsletter. Withdrawal will result in the deletion of the user data collected.

We may use external processors contracted to send the newsletter, who are contractually bound by Article 28 of the GDPR. We exclude the possibility of more extensive transmission to third parties.

Access log

When you access our website via the browser used on your device, the following data is automatically sent to the web server and stored in our database without your intervention:

the IP address of the device accessing the internet;
the date and time of access;
the browser used and possibly the operating system (User Agent).

We collect this information to carry out security and system stability analyses and to ensure that the connection to the website runs smoothly.

We exclude the possibility of transmitting this data to third parties.

Google Analytics

In order to develop satisfactory user experiences and for the continuous optimization of our website, we use Google Analytics, a web analysis service belonging to Google Inc. In this context, anonymized user profiles are created and cookies are used. In this process, the cookie generates the following information about your use of our website:

browser type/version,
operating system used,
referrer (the page visited immediately before),
host name of the computer making the access (IP address),
time the server was accessed.

The information collected is used to analyze the use of our website. IP addresses are anonymized so that they cannot be assigned to individuals. There is therefore no personal reference in the reports drawn up using Google Analytics.

The configuration of these cookies is predetermined by the service offered by Google and the information generated by the cookie regarding the use of the website is transmitted and stored by Google. For more information see Google's privacy policy.

Changes to the privacy policy

It is possible for us to modify the information set out in our Privacy Policy when we deem it appropriate. If the change is significant in relation to your privacy, we will notify you through our website, by placing a prominent notice and/or by sending a message to your email address, where applicable.

You should then review the changes, evaluate them and oppose or cancel any service if you wish.

Cookie Information

We use cookies on our website to help us optimize the various pages and improve your user experience. Cookies are small files that a website, when visited by the user, places on their device via their browser. Cookies do not cause any damage and do not contain viruses, Trojans or other harmful software.

The information stored in cookies from our website is used exclusively by us and is never provided to third parties, with the exception of third-party cookies that are used and managed by external entities and are intended for statistical analysis and possible security mechanisms.

We use cookies to:

Provide essential functionalities without which the website would not work, such as pre-selection of the chosen language, redirects, among others.
Remember your preferences such as language, region, etc.
Collect information about how you use the website, for example, which pages you visited, the average length of your visit, etc.
This cookie is related to Google Analytics.

For detailed information about cookies and to change your preferences on our website, click here.

You can always block the use of cookies by activating this option in your browser, and you can do so for all cookies or just for some. Please note that if you block or delete one or more cookies used by our website, it may not work as expected. For more information on this subject and how to manage cookies directly on your browser, please visit: allaboutcookies.org.

OFFICE@CONVEY.PT

+351 914 227 745

BORN IN LISBON, PT